hatchi.eu

Welcome to Hatchi.eu. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://hatchi.eu) and use our mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or the application.


1. Information We Collect

A. Personal Data

When you use the Hatchi.eu mobile application, the app primarily acts as an accessible web interface for our website. We do not require you to create an account directly within the app to browse basic content. However, if you interact with contact forms or WhatsApp links, we may collect:


Contact Information: Phone number (via WhatsApp interaction) or email address (via email links).

B. Device and Usage Data

When you use our App, we automatically collect certain information about your device, including:


Device Information: Operating system (iOS/Android), device model, and unique device identifiers (e.g., FCM tokens for push notifications).

Usage Data: Diagnostic data, crash logs, and how you interact with the app.

2. Push Notifications & Firebase

We use Firebase Cloud Messaging (FCM), a service provided by Google, to send you push notifications regarding updates, services, and alerts.


To provide this service, Firebase collects a unique device token associated with your installation of the App.

You may opt-out of receiving push notifications at any time by turning them off in your device's native settings.

For more information on what data Firebase collects, please visit the Google Privacy & Terms page.

3. How We Use Your Information

We use the information we collect to:


Operate, maintain, and improve the Hatchi.eu website and mobile application.

Send you push notifications (if you have opted-in).

Respond to your customer service requests via WhatsApp, Phone, or Email.

Monitor and analyze usage and trends to improve user experience.

Identify and fix technical crashes and errors.

4. Third-Party Services

Our App relies on the following third-party service providers who may have access to your data:


Google Firebase: Used for app analytics, crash reporting, and delivering Push Notifications.

WhatsApp: When you click the WhatsApp contact button, you are transferred to WhatsApp's platform, which is governed by their own Privacy Policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.


5. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.


6. Your Rights and Choices

Depending on your location (such as the GDPR in Europe), you have certain rights regarding your personal data:


Access and Update: You can request to see what data we hold about you.

Deletion: You can request that we delete your data.

Opt-Out of Notifications: You can revoke notification permissions directly through your iOS or Android device settings at any time.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:


Email: admin@hatchi.eu

Phone / WhatsApp: +34633143649

Website: https://hatchi.eu

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